Is there a minimum volume?
No hard floor. We work with sellers from a few dozen orders a day upward — send us your numbers and we'll tell you honestly whether we're the right size for you.
How is pricing structured?
Four lines: receiving and put-away, monthly storage, pick-and-pack per order plus per extra item, and returns per parcel. No setup fee. We quote against your real SKU dimensions and volume, not a generic rate card.
How long until my first order ships?
Typically 3–5 business days: quote confirmed, you ship inventory to us, we receive and shelve it, and you start sending orders. Receiving itself is same-day for parcels, 1–2 days for a pallet or container.
Which platforms do you support?
All of them. We work from your daily order file — eBay, Amazon, Shopify, Walmart, TikTok Shop, Temu or an export from your own ERP. There is no integration project and nothing for your team to install.
What is the daily cutoff?
Orders that arrive before the cutoff ship the same business day. We set the exact time with you at onboarding so it matches your time zone and your platforms' handling-time promises.
How do I see my stock?
You get inventory and movement reports on whatever cycle you want — daily, weekly, or on request — exported in the same Excel layout your team already uses, so nobody has to learn our system.
What happens if something is missing or damaged?
Every discrepancy is reported the day we find it, with photos and the SKU-level count — not at month-end reconciliation. The facility is insured.
Can you handle returns from another warehouse?
Yes. Returns processing is available on its own, even if your outbound fulfillment sits somewhere else. It is the part most 3PLs do badly, and the part we built our system around.